Shipping
UK Shipping Policy
Our core range of tabletop fires and freestanding gas heaters ship via DHL Express as standard (excluding the Lighthouse, which ships with TNT).
These items are usually in stock in our UK warehouse and have one day of handling and 48 hours shipping time for UK orders.
The items in stock and available for DHL Express shipping include:
- Chantico Glassfire
- Dancing Flames
- Simple
- Faro
- Lighthouse
Fanola fuel ships with one day of handling and 48 hours of shipping as standard.
Custom items and items which are not listed above have a 4-6 week delivery timeline and ship via TNT or the Home Delivery Network. Please feel free to contact us if you would like to check stock or lead time before ordering.
All of our products are shipped from our UK warehouse and there are no import duties or fees charged to any of our customers.
Please note: Due to Brexit, there are currently delays in importing goods into the UK. We endeavour to ship all items as fast as possible, but please allow extra time for delivery to be completed.
European Shipping Policy
Orders are typically shipped 15 working days from the day after the order is placed. This does not include bank holidays.
Once an order is shipped our freighter Kuehne & Nagel or UPS will usually give you a phone call to arrange a suitable day. This can take up to seven days from the shipping date depending on road transport from the factory.